• Senior Systems Application Management and Support Specialist

    Job Locations US-Culpeper
    Job ID
    2019-5539
    Category
    Customer support (technical)
  • Company & department description

    About SWIFT

    SWIFT is world’s leading provider of secure financial messaging services. Our messaging platform, products and services connect more than 11,000 institutions. We enable our global community of users to communicate securely, exchanging standardized financial messages in a reliable way, thereby facilitating global and local financial flows, and supporting trade and commerce all around the world.

    2,800+
    employees

    70+
    nationalities

    200+
    countries

    25
    global offices

     

     

     

    FinOps team is looking for an experienced individual who can work in a fast paced environment.  You will be performing application support, deployments, and providing junior staff with guidance.  Our team is located in Culpeper, VA.  If you are team oriented, dependable and have a pro-active approach, we may be the place for you. 

    Responsibilities

    • Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets.
    • Gain in-depth knowledge about SWIFT's internal applications and their interactions in order to identify and analyze problems.
    • Make suggestions on improvements and participate in implementation of approved improvements throughout the supported applications architecture.
    • Develop documentation and procedures for identified scenarios.
    • Identify problems and participate in problem management resolution by collecting and tracking data and progress. May resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement.
    • Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
    • Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services.

    Qualifications

    • University degree in Information Technology or equivalent.
    • Some experience in a similar position in a comparable technical environment is an asset
    • Excellent analytical and assessment skills
    • Excellent communication skills, fluency in English
    • HP Unix OS knowledge, RedHat Linux knowledge and application support
    • Knowledge in following areas is an advantage: Oracle SQL, scripting, TCPIP, DNS

    What we offer

    • Competitive salary and bonus with exceptional benefits /100% company paid Medical/Dental/Vision/Life Insurance
    • 401(k) matching
    • Excellent training and career development opportunities
    • Career Advancement
    • 4 weeks paid vacation & 12 Holidays
    • Friendly, professional, stable working environment where one can grow in their career
    • Casual/Professional Environment
    • Company Paid Gym Membership
    • Tuition Reimbursement
    • Company Functions & Community Outreach Programs 

    SWIFT is an Equal Opportunity Employer

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed