• System & Application Support Specialist

    Job Locations NL-Leiden area
    Job ID
    2019-5809
    Category
    Customer support (technical)
  • Company & department description

    SWIFT provides the platform, messaging, standards, and products & services to over 10.500 customers in 215 countries and territories.

    Our employees are the foundation of this success.

    SWIFT has an unique corporate mindset, where diversity, personal development and networking are actively encouraged. We think you'll like our office culture, built around the way we work to achieve a healthier work/life balance.

    If you want to be part of our dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, in 26 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that we are waiting for you here at SWIFT.

    Responsibilities

    Your responsibilities will include:

    • Resolve moderately complex problem management issues by investigating and devising solutions for systems/ operations. Activities include and are not limited to conducting or participating in installations, configuration setups, error message handling, testing solutions, operational procedures in accordance with the established process and procedures
    • Design, develop and test supporting tools to aide in problem management analysis
    • Design, develop, test and deliver Oracle Database Administration process, policy, tools and procedures for continued, error-free operation of the Critical Databases in Production
    • Analyze detail systems factors: input/output requirements, information flow, hardware and software requirements, alternative approaches, etc.
    • May prepare and complete installation documentation and operating procedures.
    • Actively participate in design review meetings for small to medium size/complexity/risk projects.
    • Participate in system/network projects/enhancements by representing the department and providing technical advice/ solutions ensuring adherence to documented processes and procedures and risk mitigation efforts
    • Review complex problem situations, including via on-call, and identify preventive measures and improvements to processes, procedures, or tools and implement these as required
    • Interact with network services, software systems engineering and/or applications development in order to restore availability of services and/or identify root cause of complex problems
    • Provide technical guidance and act as mentor to less senior team members. Probably required to give presentations to management and customers.

    Qualifications

    Education:

    • University degree in IT / Engineering or equivalent

    Experience:

    • Minimum 2-4 years of experience in a Technical Support environment including software development/debugging and problem analysis in supporting mission critical applications and services
    • 2+ years of demonstrated experience in administration/ management of High Available mission critical Oracle Database(s) is a plus

    Professional Knowledge and Skills:

    • Very good problem solving skills
    • Excellent communication skills, verbal and written English
    • Disciplined and process oriented attitude
    • Analytical and methodical in problem investigations and approach
    • Ability to work under pressure and part of a multicultural team

    Technical knowledge and skills in the following areas:

    • OS: HP-UNIX - DB : Proficient working knowledge of Oracle DB and associated tools (e.g. OEM)
    • Programming languages: C/C++, Java, scripting languages (ksh, Perl) is a plus

    What we offer

    In return, you will be part of a dynamic and multinational company that promotes talent, growth and career opportunities.

    SWIFT has a friendly and professional work environment with benefits such as premium free health insurance, premium free end wage pension and sport allowance. There is a free in-house fitness centre. There will be a competitive salary on offer.

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