• Data Collection & Validation manager

    Job Locations MY-Kuala Lumpur
    Job ID
    Customer support (technical)
  • Company & department description

    SWIFT provides the platform, messaging, standards, and products & services to over 10.500 customers in 215 countries and territories. 

    Our employees are the foundation of this success.

    SWIFT has an unique corporate mindset, where diversity, personal development and networking are actively encouraged.  And we think you'll like our office culture, built around the way we work to achieve a healthier work/life balance.

    If you want to be part of our dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, in 26 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that we are waiting for you here at SWIFT.


    Within SWIFT, the services enablement and customer operations department is a central organisation that owns SWIFT services portfolio, provides supporting functions to the services delivery teams (Support and Professional Services) and maintains the customer contacts related to customer contract processes and customer data management.

    In support of the growing importance of proper data collection that feeds SWIFT’s information products,  we are looking for an experienced Senior Manager who will manage a department of 60 to 80 data collection specialists. 


    The Data Collection & Validation team is responsible for collecting, cleansing, cross-referencing and maintaining reference data as well as KYC information for publication in the SWIFTRef directories, List management and KYC Registry. Different data elements are collected from a variety of sources, including financial institutions. 

    the Senior Manager in charge of the Data collection and Validation teams will be exposed to a large variety of information products and will need to ensure the teams deliver an efficient, quality data collection with a high emphasis on customer experience.  She or He will also need to further hone a motivating and learning oriented environment that enables continuous improvement, self-development and room for intitiative.  


    Responsibilities include

    • Plan, coordinate and organize the activities of a department, set objectives, develop tactical and medium term action plans. Manage own department to ensure delivery against objectives.
    • Day to day management of 4 or more experienced teams in charge of data collection, validation and publication each for a given (set of) information product(s)
    • Under guidance of senior management, implement and maintain HR policies/procedures. Hire, reward, coach, motivate and develop team members of the department in order to have qualified, competent and motivated employees
    • Prepare, propose and substantiate and manage departmental budget, authorise expenditures and assess budget performance.
    • Build, maintain and develop cross-functional team and stakeholder relationships to deliver objectives.
    • Ensure the quality of service by monitoring and analysing trends, immediately correcting deficiencies or deviations.
    • Act as the management point of contact for issues and business continuity.
    • Ensure continuous review of skills, processes and tools to support new products and services.
    • Implement service improvement programs and manage the introduction of change to maximise performance (efficiency, quality and cost).






    We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great Team spirit, customer centricity and continuous improvement mindset are key elements you need, to fit in the team. On top of this we look for the following qualifications

    At least 10 years of experience in a technical services/operations environment within financial and/or telecoms industry, of which 5 years in managing staff.

    • University Degree in IT/Engineering from a reputed and accredited institution
    • Team player with strong ability to network and work across functions and regions.
    • Can-do attitude, Flexible, pro-active, resourceful, energetic and ability to work under pressure.
    • Strong analytic and strategic mindset with ability to understand the big picture as well as focus on necessary details for quality implementation.
    • Ability and willingness to travel
    • Excellent communication skills in spoken and written English
    • Strong people management skills
    • Excellent communication skills in spoken and written English
    • Keen to learn and be willing to get involved in a wide variety of projects
    • Customer focused and able to establish and maintain warm and supportive interpersonal relationships with internal customers


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