SWIFT provides the platform, messaging, standards, and products & services to over 10.500 customers in 215 countries and territories.
Our employees are the foundation of this success.
SWIFT has an unique corporate mindset, where diversity, personal development and networking are actively encouraged. And we think you'll like our office culture, built around the way we work to achieve a healthier work/life balance.
If you want to be part of our dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, in 26 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that we are waiting for you here at SWIFT.
Within SWIFT, the services enablement and customer operations department is a central organisation that owns SWIFT services portfolio, provides supporting functions to the services delivery teams (Support and Professional Services) and maintains the customer contacts related to customer contract processes and customer data management.
In support of the growing importance of proper data collection that feeds SWIFT’s information products, we are looking for an experienced Senior Manager who will manage a department of 60 to 80 data collection specialists.
The Data Collection & Validation team is responsible for collecting, cleansing, cross-referencing and maintaining reference data as well as KYC information for publication in the SWIFTRef directories, List management and KYC Registry. Different data elements are collected from a variety of sources, including financial institutions.
the Senior Manager in charge of the Data collection and Validation teams will be exposed to a large variety of information products and will need to ensure the teams deliver an efficient, quality data collection with a high emphasis on customer experience. She or He will also need to further hone a motivating and learning oriented environment that enables continuous improvement, self-development and room for intitiative.
We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great Team spirit, customer centricity and continuous improvement mindset are key elements you need, to fit in the team. On top of this we look for the following qualifications
At least 10 years of experience in a technical services/operations environment within financial and/or telecoms industry, of which 5 years in managing staff.