• Senior Business Analyst

    Job Locations BE-Brussels area
    Job ID
    IT: Software delivery (analysis, testing, development, business applications, BI)
  • Responsibilities

    • You establish strong relationships with our business contacts, in an active listening mode while managing their expectations
    • You get to know in depth the processes of the business and build solution roadmaps in line with their business roadmaps
    • You mature project ideas and initiatives in due time in regards to budget and roadmap
    • You support the gathering of customer needs and make sure they’re articulated into meaningful and actionable requirements
    • You document solutions in detailed functional specifications
    • You understand technological trends in your area of responsibility and apply this knowledge to bring solutions to the customers
    • Together with the development team and architects, you propose solutions to technical and/or business problems in relation to current and future business environment.
    • You assist in the business process redesign and documentation as needed for new solution or technology implementation.
    • You actively support the business users during development, implementation and validation.
    • In collaboration with the project manager/product owner, you communicate the progress of the project/product to the business and raise any challenges early on.
    • You facilitate the rollout of the solution: end user testing, process changes, roll-out communication and training when it’s needed.




    • University degree, or proven equivalent experience.
    • At least 3+ year experience as business or functional analysis or equivalent.
    • Experience in the support business domain is a strong plus.
    • Experience with Web development tools is a plus.



    Skills and expertise

    • Business consultant: You go beyond the "what?" and fully understand the "why?". You are able to understand the underlying business needs and priorities driving your customer's requests, and to clearly generalise and articulate them.
    • You are able to organise and facilitate business workshops. You master several business analysis techniques (active listening, interviews, brainstorming, process design, SWOT, business case, joint application design…).
    • You are a good communicator: active listener with a consultant mind-set and you can build and present impacting presentations.
    • You define the solution roadmaps that support the long-term customer objectives and at the same time take into account any constraints imposed by the technical/platform roadmap.
    • You document complex functional specifications of the solution (using techniques like use cases or modelling).
    • You understand IT concepts and you are able to discuss with developers and technical architects to co-build a solution in line with requirement, technical, timing and budgetary constraints. You understand data modelling and relational database concepts.
    • You can explain IT concepts and processes to business people at a suitable level of abstraction to help them adhere to SWIFT's quality and operations standards, and to make suitable allowances in their expectations.
    • You actively manage the delivery of your external partners (e.g. design agencies, development partners, etc) regarding their costing, planning and quality.
    • You have experience with Agile development methodologies


    • Web application and ‘user experience’ centric application expertise is essential.


    • You are familiar with the cybersecurity challenges in the context of internet facing applications, and are able to recognise and express appropriate security requirements in collaboration with our dedicated security teams.


    • You are an open-minded team player, ready to adapt to the changing needs.
    • You are committed, pragmatic and solution oriented.



    Company & department description

    The swift.com application team is in charge of the definition and delivery of web application solutions for SWIFT commercial, marketing, customer support and legal organisations.

    Our applications are hosted in SWIFT datacentres and cloud PAAS infrastructures. Applications are delivered by our web application development teams and/or external partners.

    We are part of an IT group that focused on delivering secure, quality and reliable solutions as per committed timelines.

    We are looking for a strong business consultant, primarily for the customer self-support and self-configuration swift.com applications. The role consists in supporting the definition of service roadmaps, develop and maintain solution concepts that respond to current and potential future needs, to identify and analyse requirements, to produce robust functional specifications and follow through with our development team and external partners to ensure a high quality delivery.


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