• Systems and Application Support Lead

    Job Locations US-Culpeper
    Job ID
    2019-5952
    Category
    Customer support (technical)
  • Company & department description

    About SWIFT

    SWIFT is world’s leading provider of secure financial messaging services. Our messaging platform, products and services connect more than 11,000 institutions. We enable our global community of users to communicate securely, exchanging standardized financial messages in a reliable way, thereby facilitating global and local financial flows, and supporting trade and commerce all around the world.

    2,800+
    employees

    70+
    nationalities

    200+
    countries

    25
    global offices

     

    Our employees are the foundation of this success.

     

    SWIFT has an unique corporate mindset, where diversity, personal development and networking are actively encouraged.  And we think you'll like our office culture, built around the way we work to achieve a healthier work/life balance.

     

    If you want to be part of our dynamic, multi-cultural institution with over 2800 employees of 70+ nationalities, in 25 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that we are waiting for you here at SWIFT.

    Responsibilities

    • Identify problems and participate in problem management resolution by collecting and tracking data and progress. Should resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement.
    • Based on the job requirements, potentical candidate must be willing to come onsite ocassionaly during weekends to perform application deployments. 
    • Resolve moderate and complex problem management issues through investigation and solution development for effective mitigation and prevention of future recurrence by means of process, procedure, or  tools improvements.
    • Execution of Application installations in Production environment , including configuration setups, error message handling, and service verification development and review of operational procedures in accordance with the established process.
    • Design, develop and test supporting tools to aide in problem management analysis.
    • Participate in design review meetings for medium to large size/complexity/risk projects.
    • Participate in system/network projects/enhancements by representing the department and providing technical advice/ solutions ensuring adherence to documented processes and procedures and risk mitigation effort.
    • Develop documentation and procedures for identified scenarios. Provide presentations to management on a variety of relevant developments and topics.
    • Work well with a culturally diverse group of individuals.
    • Must provide on-call support as per needed basis.
    • Interact with Network Team, Software Systems Engineering and Applications Development in order to restore availability of services and identify root cause of complex problems.

    Qualifications

    • University degree in IT / Engineering or equivalent Experience
    • At least 8-10 years of experience in a similar position in a technical support environment including debugging and problem analysis in support of mission critical applications and services.
    • Operating System Experience: HPUX, RHEL, Solaris
    • Database Knowledge: Proficient working knowledge of Oracle Database
    • Programming Languages: Scripting languages, including ksh and perl
    • Network Knowledge: TCP/IP, DNS, Firewall, ADC, VPN
    • Virtualization : VMWare
    • Knowledge on following SWIFT Applications is an asset: Alliance Access, Alliance Gateway, Alliance Webplatform, SWIFTNet Link, RMA.

    • Experience and Knowledge with the following Technologies are a plus:
       • Safenet HSM Technologies
       • Weblogic, Apache Tomcat and GlassFish
       • PKI Technology 

    • Professional Knowledge and Skills:
       • Strong problem solving orientation and skills
       • Excellent communication skills, both verbally and in writing
       • Disciplined and process oriented attitude
       • Demonstrated leverage of a methodical and analytical mindset during problem investigations and management of  incidents
       • Ability to work under pressure

    What we offer

    • Competitive salary and bonus with exceptional benefits /100% company paid Medical/Dental/Vision/Life Insurance
    • 401(k) matching
    • Excellent training and career development opportunities
    • Career Advancement 
    • 4 weeks paid vacation & 12 Public Holidays
    • Friendly, professional, stable working environment where one can grow in their career
    • Company Functions & Community Outreach Programs 

     

    SWIFT is an Equal Opportunity Employer

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