• Windows System Administrator

    Job Locations MY-Kuala Lumpur
    Job ID
    2019-6000
    Category
    IT: Infrastructure & operations (systems, network, security)
  • Company & department description

    SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organizations, securities institutions and corporate customers in over 200 countries and territories. SWIFT enables its users to exchange automated, standardized financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. SWIFT also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. SWIFT is headquartered in Belgium and has over 24 offices worldwide. In 2014 SWIFT processed more than 5.6 billion FIN messages.

     

    Enterprise Operations is looking to enhance its Office Services team in KL with a new team member to support its daily activities. If you have the technical background, the customer mindset, with a focus on continuous improvement and the drive to make things happen, and want to be part of a delivery team that plays an important role to keep our internal systems going 24*7, then you are the person we are looking for.

    Responsibilities

    Your responsibilities will be to

    • Perform day-to-day system administration/management activities that may include initial set-up, configuration, testing of hardware/OS and additional software.
    • Resolve problem management issues regarding system/operations by identifying corrective measures/improvements in accordance with the service level agreement.
    • Interact with network services, software systems engineering and /or applications development in order to guarantee availability of services and/or identify root cause of problems.
    • Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services
    • May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts.
    • May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departmental policies
    • May participate and organise environment testing and installations/upgrades. Maintain records of deployment and identify problems.
    • Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning and release management costs and the coordination of the change management process flow. Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.
    • Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
    • Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives.
    • Ensure the correct level of security on the systems and during daily work.

    Qualifications

    Education 

    • IT university degree or equivalent experience
    • Microsoft certification is a plus 

    Experience

    • 3 to 6 years of experience in a similar position in the same area 

    Professional knowledge and expertise

    • Passionate about IT and technology
    • Excellent problem solving skills
    • Strong IT knowledge including OS, SAN storage, data backup and monitoring
    • Good knowledge of Windows (10, 2012R2/2016) system administration and PowerShell scripting.
    • Good knowledge of Networking and TCP/IP
    • Good knowledge of Active Directory, DNS, DHCP and clusters
    • Knowledge of virtualization (Hyper-V, VMWare, Citrix), SQL Server 2014/2016, SharePoint 2013/2016/2019, Exchange 2013/2016/2019 and System Center 2012R2/2016 Suite (SCVMM, SCOM, SCCM) is an asset
    • Ability to document processes and procedures in a clear and structured manner
    • Flexible team player able to work in a process/procedure driven organisation
    • Customer orientation and CI mindset are a must
    • Fluent in English (spoken and written)
    • Willing to rotate in an on-call scheme
    • Willing to perform occasional weekend work

     

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