• Technical Support & Implementation Engineer

    Job Locations IN-Mumbai
    Job ID
    2019-6042
    Category
    Customer support (technical)
  • Company & department description

    SWIFT is a member-owned cooperative through which the financial world conducts its business operations with speed, certainty and confidence. More than 11,000 financial institutions and corporations in over 200 countries trust us every day to exchange millions of standardized financial messages.

     

    SWIFT, headquartered in Belgium with around 35 offices worldwide, has a unique corporate mind-set, where diversity, personal development and networking are actively encouraged. Our employees are the foundation of this success. If you want to be part of our dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, then explore the vast opportunities and rewards that are waiting for you here at SWIFT.

     

    We are looking for a passionate and committed individual with good communication skills, who has a desire to learn about our business and enjoy working with customers and are prepared to give the extra effort required to deliver a world-class service customers.

     

    Responsibilities

    Assist in the daily operations within Support to ensure the delivery of excellent results and achieve goals with a focus on the following:

     

    Customer: our customers are changing the world, and it is your responsibility to exceed their expectations of what service experience should be. We expect you to go above and beyond for our customers by

    • Providing support on all technical problems within own area of expertise, through the provision of telephone and on-line support

     

    • Working with the customer to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it - in accordance with the Service Level Agreement, and provide measures to prevent recurrence

     

    • Delivering system care maintenance activities at customer sites

     

     

    Team and People: we expect you to put your team’s success before your own. Your team members will look to you to champion open communication, pro-actively share knowledge, active problem solving, and a positive work environment.

     

    Operational excellence: you must understand every aspect of Service Delivery performance, and drive continuous improvement in all aspects of operations

     

    Qualifications

    Do you have what it takes?

    • University degree in Computer Science or equivalent.

     

    • Minimum 5 years’ experience in similar roles with preferably technical experience within messaging middleware and/or SWIFT systems

     

     

    Required

    • knowledge of Windows Server and/or Linux,
    • Knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.

     

     

    Nice to have

    • Knowledge of (financial) messaging platforms.
    • SWIFT Products knowledge
    • Java, XML and SQL knowledge.
    • Knowledge in SSO, RADIUS, LDAP integration with applications

     

     

    Soft skills

    Fluent English and Hindi, both written and spoken. Any other major language is an asset

     

     

    Encourages and promotes a continuous improvement mind-set for business processes and policies to drive operational success in terms of the security, availability and reliability.

     

     

    Attitude and approach is everything. You must:

     

    • Love to change the status quo and work well in high pressure situations. Good analytical, prioritization, time management and reporting skills are essential for success

     

    • Be self-aware, flexible and open-minded

     

    • possess an unique combination of analytical thinking, hands-on problem solving, and a customer-centric mind-set

     

     

     

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