We are transforming the payments’ landscape, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.
What we do has a critical impact on the global financial community and touches almost every aspect of the financial world. SWIFT doesn’t stand still: we are constantly evolving and tirelessly innovating. If you have what it takes, you’ll be able to build a long-term career in the Financial, IT, and Operations sectors.
Working at the intersection of finance and technology is a very exciting place to be right now. What you do matters every day.
Let’s talk about you
You are a bright Customer Technical Support (and Field Services) Engineer joining our global Customer Support Delivery Organisation, based in India, Mumbai.
What we offer
This is what it takes
This job brings you to the heart of the SWIFT Financial community: FinTech companies, Banks, and Corporates across the globe. In this role you assist our customers around the world to solve their SWIFT operational challenges on a daily basis and you work with colleagues from different locations and cultures.
As Customer Technical Support (and Field Services) Engineer you must be technically savvy and willing to acquire in depth understanding of the entire SWIFT product suite used by our customers: Sharing your knowledge and expertise with both customers and colleagues will be an important part of your job, that’s why our ideal candidate is a team-player and has excellent communication skills. We work with an agile mindset where change is part of our daily life, so we expect you to adapt fast and be a promoter of continuous improvement in our services and products. You must also be able to think swiftly and analytically in case of crisis and incidents, inspiring confidence to our customers and peer- colleagues.
What will you do?
You will provide support to SWIFT product and services within the area of expertise of your team: the SWIFT Secured Network used for international transactions, SWIFT Messaging services, SWIFT Software suite, and the many services and solutions we offer to our community.
As SWIFT supports a wealth of products and services we use Intelligent Swarming for employees to maintain end-to-end expertise. As a junior you will be closely coached in your interactions with customers and as a senior you will be coaching your colleagues in your area of expertise.
We operate in a KCS (Knowledge-Centered Service) fashion: Sharing your solutions with customers and colleagues will be an important part of your job.
Your main tasks will be:
You need to have:
You will have an edge if you have:
Operations, IT, Finance
Customer service, Languages, Operations, Alliance, SWIFTNet, Fintech