• Senior Application Support Engineer

    Job Locations US-Culpeper
    Job ID
    2019-6142
    Category
    Customer support (technical)
  • Company & department description

    About SWIFT

    SWIFT is world’s leading provider of secure financial messaging services. Our messaging platform, products and services connect more than 11,000 institutions. We enable our global community of users to communicate securely, exchanging standardized financial messages in a reliable way, thereby facilitating global and local financial flows, and supporting trade and commerce all around the world.

    2,800+
    employees

    70+
    nationalities

    200+
    countries

    25
    global offices

     

     

    Responsibilities

    • Resolve moderately complex problem management issues by investigating and devising solutions for systems/operations. Activities include and are not limited to conducting or participating in installations, configuration setups, error message handling, testing solutions, operational procedures in accordance with the established process and procedures
    • Design, develop, test and deliver support processes, policies, tools and procedures for continued, error-free operation of the SWIFTNet Critical Applications in Production
    • Design, develop and test supporting tools to aide in problem management analysis
    • Analyse detailed systems factors: input/output requirements, information flow, hardware and software requirements, alternative approaches, etc.
    • May prepare and complete installation documentation and operating procedures
    • Actively participate in design review meetings for small to medium size/complexity/risk projects.
    • Participate in system/network projects/enhancements by representing the department and providing technical advice/ solutions ensuring adherence to documented processes and procedures and risk mitigation efforts
    • Review complex problem situations, including via on-call, and identify preventive measures and improvements to processes, procedures, or tools and implement these as required
    • Interact with network services, software systems engineering and/or applications development in order to restore availability of services and/or identify root cause of complex problems
    • Provide technical guidance and act as mentor to less senior team members. May be required to give presentations to management and customers.

    Qualifications

    • University degree in IT / Engineering or equivalent experience
    • Minimum 5 years of experience in a Technical Support environment including software development/debugging and problem analysis in supporting mission critical applications and services
    • 2+ years of demonstrated experience in administration/ management of Highly Available applications
    • Professional Knowledge and Skills:
      • Very good problem solving skills
      • Excellent communication skills in English, both verbally and in writing
      • Discipline with good work ethic
      • Analytical and methodical when handling problem investigations
      • Ability to work under pressure
      • Able to work in internationally diverse global team
    • Essential Technical Skills:
      • Operating Systems: Red Hat Linux, HP-UX 
      • Databases: Knowledge of Oracle and/or Cassandra, Fluent in SQL
      • Programming/scripting languages: Knowledgeable with Java, C++ Scripting (Python, Perl, KSH, BASH)
      • Tools: Salesforce, PeopleSoft, Jira, Confluence, ServiceNow, Microsoft Office
      • Network knowledge: Ability to debug network problems related to TCP/IP, DNS and Firewall
    • Good to Have:
      • CI/CD Tools : Jira, Git/Bitbucket, Jenkins
      • Knowledge of Data Analytics, Kibana, Docker, Containers
      • Knowledge of PKI

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