• Technical Writer

    Job Locations MY-Kuala Lumpur
    Job ID
    2019-6172
    Category
    Customer support (technical)
  • Company & department description

    SWIFT provides the platform, messaging, standards, and products & services to over 10.500 customers in 215 countries and territories. 

    Our employees are the foundation of this success.

    SWIFT has a unique corporate mindset, where diversity, personal development and networking are actively encouraged.  And we think you'll like our office culture, built around the way we work to achieve a healthier work/life balance.

    If you want to be part of our dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, in 26 offices worldwide, then explore the vast opportunities, rewards and internationally competitive packages that are waiting for you here at SWIFT.

    Responsibilities

    Your role will be to - Write information about a product or service to suit the needs and tasks of a specific user - Help organise the information so that it is easy to navigate when published online or in online help - Publish the information in a format suited for the information (HTML, PDF, online help) - Review and revise information for accuracy, relevance, and consistency - Ensure that the information is reviewed by subject matter experts and signed off for publication - Be an advocate for the user when designing and developing information about products and services - Work with IT teams to ensure that the information is delivered on time.

    Qualifications

    Experiece:

    Experience in writing information about technical, legal, or financial subjects for a specific audience type.

     

    Knowledge and expertise:

    Excellent writing skills in English - Ability to chunk and organise information for an audience type - Previous technical writing, communications, or publication experience an asset

    Technology - Knowledge of general computing or networking terms and concepts - Interest in technology and new trends - Knowledge of SWIFT products or services, finance, computing topics is a bonus

    Tools - oXygen Editor, XML or HTML editors, DITA are a bonus - Microsoft Office: Word and Excel - Windows, Linux, Unix operating systems

    General skills: - Team player, good communication and interpersonal skills - Willing to learn about technology products and services - Able to work to deadlines, and follow best practices - Comfortable with organising and synthesing information for an audience - Work quickly and accurately within strict time constraints

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