• Strategic Programmes Analyst

    Job Locations HK-Hong Kong | US-Culpeper | NL-Leiden area
    Job ID
    2019-6236
    Category
    IT: Software delivery (analysis, testing, development, business applications, BI)
  • Company & department description

    About SWIFT

    SWIFT is world’s leading provider of secure financial messaging services. Our messaging platform, products and services connect more than 11,000 institutions. We enable our global community of users to communicate securely, exchanging standardized financial messages in a reliable way, thereby facilitating global and local financial flows, and supporting trade and commerce all around the world.

    2,800+
    employees

    70+
    nationalities

    200+
    countries

    25
    global offices

     

     


    The Operations and Support Readiness Team is looking for a dynamic Programme Manager. The person will have to work closely with Operations, IT and Marketing to ensure and to deliver Operational Readiness for major programmes affecting the Operations organization. This starts from early engagement in the programme to ensure proper costing and requirements are set, until a successful go-live deployment and ensuring the Operations and Support teams are ready to deliver the high quality service our customers are expecting from SWIFT.

    Responsibilities

    As a dynamic Programme Manager, you will be responsible for the folowing:

    • Lead the Operations and Support Readiness of major commercial or infrastructure programmes
    • Actively engage with key stakeholders in Operations, IT and Marketing
    • Represent Operations and Customer Support in the early phases of a project
    • Provide clear and precise updates to Operations Senior Management
    • Timely and clear communication to all impacted Operational teams
    • Develop, document and execute Operational Readiness plans
    • Engage and lead virtual teams across Operations and Support to deliver the Operational Readiness plans

     

    Qualifications

    Professional knowledge and expertise

    • Bachelor’s degree or equivalent through professional experience

     

    Technical skills

    • A solid IT and Operations knowledge and understanding is required
    • Proficient knowledge of Excel and PowerPoint
    • Project Manager experience or certification is a big asset
    • Experience with SWIFT or SWIFT products is a plus

     

    Professional skills

    • Good communication and presentation skills, fluent in English, both spoken and written
    • Autonomous, curious and self-driven
    • Influencer
    • Pro-active and able to adapt quickly to changes and new priorities

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